PRIVACY POLICY

1. Information We Collect

KickBack (“we,” “our,” or “us”) collects information to provide better services to our users through Kickback Connect at kickbackconnect.io. We collect the following types of data:

Contact Information

• Name: Used to identify you and personalize your experience
• Email Address: Used for confirmations and follow-up about your sign-up
• Phone Number: Used to coordinate and confirm sign-up with the providers you select
• Physical Address: Used to determine service eligibility and route you to the right providers

Service Preferences

• Selected Categories: Which home services you're interested in (internet, TV, phones, security, solar, water treatment, lighting, pest, will & trust, life/mortgage/health insurance, mortgage loans)
• Current Provider: Optional information about your existing service so we can find a better fit
• Notes: Anything you choose to share in the optional notes field

Consent Records

• TCPA Consent: The fact and timestamp of your consent to be contacted, plus a copy of the disclosure shown to you
• Source Information: The page you submitted from and any referral code in the URL

Identifiers

• Lead ID: Unique identifier for your sign-up request
• IP Address: Captured at submission for fraud prevention and consent records

Usage Data

• Product Interaction: How you use features on the website
• Diagnostics: Crash and performance data to help us improve the site

2. How We Use Information

We use the collected information for:

• Service Coordination: To contact you and connect you with the providers you selected
• Kickback Payment: To verify install or activation and pay your Kickback
• Analytics: To understand usage patterns and improve our services
• Personalization: To customize your experience and recommend relevant services
• Compliance: Legal compliance, fraud prevention, and security
• Communications: TCPA-compliant calls, texts, and emails about the services you selected

3. Data Tracking and Linking

Data Linked to You

The information we collect (Contact Information, Service Preferences, Consent Records, Identifiers, and Usage Data) is linked to your identity so we can coordinate sign-up and pay your Kickback.

Data Used to Track You

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising as those terms are defined under California law. We do not currently use advertising cookies. If that changes, this policy will be updated.

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With operations vendors who help us operate our services (database, email, SMS, analytics, workflow automation — for example, Supabase for our database; Zapier for routing leads to our operations tooling)
• Business Partners: With the underlying service providers you ask us to connect you to (e.g., internet, TV, security, solar, etc.) so they can quote, qualify, and install your service. Those providers will use your information under their own privacy policies.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• With Your Consent: When you explicitly agree to sharing

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of data in transit and at rest, regular security audits, and strict access controls including row-level security on our database.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data in a portable format
• Restrict processing of your data
• Object to certain uses of your information

To exercise any of these rights, please contact us at support@kickbackapp.io.

7. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA). When you check the “I agree to be contacted” box on the Kickback Connect form, you give your prior express written consent to receive calls, texts, and emails about the services you selected — including through automated technology, artificial voices, or pre-recorded messages. Consent is not a condition of purchase, and you may revoke it at any time. We maintain records of consent and provide simple opt-out mechanisms (reply STOP, click unsubscribe, or email us). See our full TCPA Compliance Notice for details.

8. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, pay any Kickback owed, and fulfill the purposes outlined in this policy. TCPA consent records are retained for at least four years from the date of last contact, consistent with FCC recordkeeping practice. When information is no longer needed, we will delete or de-identify it within 30 days, except where we are required to retain it for legal or regulatory purposes.

10. International Data Transfers

Kickback Connect is intended for users in the United States. Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. Material changes will be communicated through the website or via email.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@kickbackapp.io
Website: kickbackapp.io/support